Our main priority is your satisfaction
This is why we accept returns up to 60 days after the reception of your package.
If there’s any problem at all with your products, we will make it right. These are our terms for the returns:
- If any product has fabrication defects or has other unpardonable problems, we offer you a refund or replacement upon a proof with a picture.
- We accept returns for intact products that are still in their original package. If you have thrown the package away, we, unfortunately, can’t accept your return.
- If it’s a mistake on our end, and your product is damaged or has defects, we pay the return shipping. If you simply don’t like it and want to return it, you pay the shipping. Another small way of highlighting our superior customer service.
Unfortunately, we don’t accept any returns and refunds on Customized Swords, Scabbards, and Blades. This includes engravings and personalizations on non-custom swords and scabbards.